Returns and Refunds
Returns and Refunds
We want you to receive the correct product in good condition. Please review this policy before placing an order.
Eligible issues
If your item arrives damaged, defective, or different from the item you ordered, contact MagGear within 7 days of delivery. Include your order number and clear photos or video of the product and its packaging so we can review the issue.
Resolution
After review, we may offer a replacement, store credit, or refund where appropriate. The available resolution depends on the item, the issue, and supplier availability.
Items not eligible
We cannot accept returns for change of mind, incorrect compatibility selected by the customer, normal wear, or items damaged after delivery. Please review product details and compatibility information before ordering.
Refund timing
Approved refunds are processed after the returned item or supporting evidence has been reviewed. Processing time depends on the original payment method and payment provider.
How to contact us
Email support@shopmaggear.com with your order number, a description of the issue, and photos or video where relevant.