Returns and Refunds

We want you to receive the correct product in good condition. If your item arrives damaged, defective, or different from the item ordered, submit a return or refund request with your order details and clear photo evidence as soon as possible after delivery.

Eligible issues

We review requests for items that arrive damaged, defective, incomplete, or different from the item ordered. Include your order number, a clear description of the issue, and supporting photos so we can assess the request.

Resolution

After review, MagGear may offer a replacement, store credit, or refund where appropriate. The available resolution depends on the item, the issue, and supplier availability.

Items not eligible

Requests may not be accepted for change of mind, incorrect compatibility selected by the customer, normal wear, or damage occurring after delivery. Please review product details and compatibility information before ordering.

Refund timing

Approved refunds are processed after the returned item or supporting evidence has been reviewed. Processing time depends on the original payment method and payment provider.

How to contact us

Email officialmaggear@gmail.com with your order number and a description of the issue if you need help with a request.