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MagGear reviews requests for items that arrive damaged, defective, incomplete, or different from the item ordered. This policy explains how to submit a request and how resolutions are assessed.
Submit a request as soon as possible after delivery using the returns form or by emailing officialmaggear@gmail.com. Include your order number, product name, a description of the issue, and clear photo evidence. Video evidence may be requested where helpful.
After review, MagGear may offer a replacement, store credit, refund, or another appropriate resolution. The outcome depends on the item, the issue, supplier availability, and the evidence provided.
Requests may not be accepted for change of mind, incorrect compatibility selected by the customer, normal wear, misuse, accidental damage after delivery, or missing supporting information.
Do not send an item back unless MagGear gives you return instructions. Whether a physical return is required, and any related shipping arrangements, are determined after the request is reviewed.
If a refund is approved, it is processed through the original payment method where available. Processing time can vary by payment provider and is not a guaranteed timeframe.
Contact us promptly if you need to request an order change or cancellation. We will assess the request based on order status and fulfilment progress; changes or cancellations cannot be guaranteed once fulfilment has begun.
Email officialmaggear@gmail.com with your order number and a clear description of the issue.